Kualitas Kepemimpinan Guest Service Centre Supervisor Pada Masa Pandemi Covid-19 Di Padma Resort Legian

Authors

  • Ni Komang Widiastari Politeknik Pariwisata Bali
  • I Wayan Seniartha Politeknik Pariwisata Bali
  • I Gusti Ayu Putu Wita Indrayani Politeknik Pariwisata Bali

DOI:

https://doi.org/10.52352/jham.v1i1.716

Keywords:

Leadership, Quality, Guest Service

Abstract

This writing aims to determine the leadership quality of the Guest Service Center Supervisor during the Covid-19 Pandemic at Padma Resort Legian. Data obtained by interview and questionnaire techniques. Data analysis in this study is descriptive qualitative. In this paper, the data obtained are as follows: the results of a questionnaire regarding the leadership quality of the guest service center supervisor during the COVID-19 pandemic at Padma Resort Legian. There are ten dimensions to measure the leadership quality of the guest service center supervisor during the COVID-19 pandemic at Padma Resort Legian.  From the results of the discussion, it can be seen that the dimension "having authority and charisma" gets a score of 2.56 which means it is not good, this is because the supervisor's actions are still not firm to employees, then the dimension "able to make decisions" gets a value of 3.18 which means neutral  , this is because supervisors are still hesitant in acting and have not been optimal in dealing with problems, the dimension of "having initiative" gets a value of 3.25 which means neutral, this is because supervisors lack sensitivity to a problem.  Thus, supervisors are expected to be more assertive in taking action against employees who are less disciplined, accustomed to training themselves by handling their own problems and having a greater sense of initiative.

Published

2022-02-22

How to Cite

Widiastari, N. K. ., Seniartha, I. W. ., & Indrayani, I. G. A. P. W. (2022). Kualitas Kepemimpinan Guest Service Centre Supervisor Pada Masa Pandemi Covid-19 Di Padma Resort Legian. Journal of Hospitality Accommodation Management (JHAM), 1(1), 22–33. https://doi.org/10.52352/jham.v1i1.716

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