Minat Wisatawan Terhadap Butler Service Signature di Hotel X

Authors

  • Ni Nyoman Suci Arthini Poltekpar Bali
  • Ni Kadek Windi Karlina Dewi Program Studi Manajemen Divisi Kamar, Politeknik Pariwisata Bali
  • Ni Ketut Sekarti Program Studi Manajemen Divisi Kamar, Politeknik Pariwisata Bali

DOI:

https://doi.org/10.52352/jham.v1i2.833

Keywords:

preference, butler service, five signature, tourist

Abstract

This study aims to determine the preferences of tourists to the butler service signature at Hotel X. Hotel X applies three types of butler services, namely semi butler, 12-hour private butler service, and 24-hour private butler service. The data collection technique used is the documentation technique using a sample of 30 reviews of tourists who stay at Hotel X. The data analysis technique used is descriptive qualitative and analyzed using five aspects of guest preferences including, packing & unpacking service, pressing service, e-butler, beverage service and butler service desk. The results showed that most tourists were satisfied with all aspects of the five butler signatures such as packing & unpacking, pressing service, e-butler, beverage service and butler service desk. So expect Hotel X always evaluates the implementation of butler service and improves services comprehensively to staying tourists.

 

Published

2022-08-23

How to Cite

Arthini, N. N. S. ., Dewi, N. K. W. K. ., & Sekarti, N. K. . (2022). Minat Wisatawan Terhadap Butler Service Signature di Hotel X. Journal of Hospitality Accommodation Management (JHAM), 1(2), 112–123. https://doi.org/10.52352/jham.v1i2.833

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